How do I remove duplicates from my school roster?

Who can do this with default capabilities?

District Administrators, School Administrators

To view and verify your roster, log into your admin account and select the Dashboard tab. Select a single school or All in the FILTER BY SCHOOL drop-down list to filter the amount of information displayed.

If the number of students in your roster is higher than the number of students who attend your school, it is possible that duplicate student records exist in our system. This is common when multiple teachers have self-rostered and created different accounts for the same child. To confirm that you have duplicates, you can scroll through or search within the Students tab.

Merging Duplicates

If you notice that your school roster contains duplicate students, you can troubleshoot directly from your dashboard.

Option 1—Sync Your Roster with Freckle

By default, our system finds and merges duplicate student records when you import a roster into Freckle. If your roster is out of date, this option might be preferable. Visit this topic for a step-by-step guide.

Option 2—Merge Duplicates after Syncing with Clever, Classlink, or Renaissance

If you use Clever, Classlink, or Renaissance instead of our roster tooling, you can bulk-merge duplicate records in just a few steps.

  1. Make sure your Student Information System and Freckle roster are up-to-date. You can see when your last sync took place at the top of your Dashboard.
  2. Select Clean up Roster on your Dashboard. Select Merge Duplicates to identify and merge duplicate student records that currently exist in your roster.
  3. We merge two records if ALL of the following is true:

    • they have the same exact name,
    • they belong to the same school
    • one of the records is "trusted," or came from an admin upload, AND
    • the students are in the same grade, or the "trusted" record is one grade level ahead.
  4. After the merge:

    • Practice data from both records is retained.
    • The single student record is shared across teachers and courses as necessary.

Option 3—Manually Resolve Duplicates

Remember, the bulk-merge tooling will not catch students with slightly different names. You can resolve these duplicates by manually changing the student's name in the .csv file or in Freckle.

For instance, imagine that your .csv file had a student named "Jimmy Andrews," but Ms. Santos has a record for "James Andrews," even though they are referring to the same student. To merge these records, you can:

  1. Change "Jimmy Andrews" to "James Andrews" in your students.csv file (if you synced your roster with Freckle). Then run the roster sync again, making sure Merge Duplicate Students is selected.
  2. Remember to use the "Freckle" version of the student's name when you run another roster sync in the future.


  1. Impersonate Ms. Santos's account from your roster Dashboard, by selecting the right arrow icon next to her name.

    The Teachers tab of the Manage Roster page; the icon to select is in the Actions column.
  2. Once you are logged into Ms. Santos's account, select Roster in the left navigation bar.
  3. From Ms. Santos's roster, change the name "James Andrews" to "Jimmy Andrews" by selecting Edit student.

  4. Follow this process for all students who need a name change.
  5. On your admin dashboard, select Clean Up Roster and Merge Duplicates to catch and merge the students in one step.

Note that these students will have to use their new name during login.