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What should I do if I encounter an error or bug in a question?

Who can do this with default capabilities?

Teachers

For errors: Every question in Freckle has been reviewed multiple times, so there shouldn't be any question errors. If you find a question that you believe is worded or scored incorrectly, we ask that you do the following:

  1. Please double check that there is, in fact, an error. Some questions are pretty tricky!
  2. If you can, take a picture or screenshot of the question.
  3. If you can't take a picture, write down as much of the question text as you can.
  4. Please email us the image or the question text to support@freckle.com.

For bugs: Please send an email with as much detail as possible to support@freckle.com.

Thanks in advance for helping to improve the program!