I did not receive a password reset email. Why?

There are several reasons you may not be receiving a password reset e-mail:

  • Many school districts have e-mail filtering that inappropriately filters out emails sent from Freckle. If this is the case, please ask your IT department to allow all emails from in order to receive password reset emails.
  • The password reset email may be located in your spam filter. Make sure to double-check this folder if you cannot locate the e-mail.
  • You may have misspelled your e-mail address, either while creating your account or while asking for the password reset. If you believe that you may have created an account with the incorrect email address, please let us know. If you believe that you misspelled your e-mail address while trying to reset your password, just ask for another password reset email.