How Personnel Retrieve a Forgotten User Name

Personnel who have forgotten their user name can follow these steps to retrieve it. Note that these steps will only work for personnel who have previously entered their email address on the Login Settings page and verified the email address.

1. On the Renaissance Place start page, select I'm a Teacher/Administrator.
2. On the Teacher/Administrator login page, select Forgot Your User Name or Password? on the right.
3. On the next page, select Forgot Your User Name? below the User Name field.



4. Enter your email address (the one that you previously entered on the Login Settings page); then, select Next. (Note: If your email has not been verified, you will not be sent your user name.)



5. An email will be sent to you. (This may take a few minutes.) Your user name is in the email. Back on the Teacher/Administrator login page, sign in with your user name.