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Scanner Troubleshooting

Below you will find a few suggestions for resolving scanning problems that you may have encountered while using AccelScan to score paper assignments. Click each problem to see possible solutions. If these suggestions do not solve your problem, contact Renaissance Learning for assistance.

The AccelScan Scanning software may notify you that there are no answers marked for the problem numbers on the assignment, or it may notify you that there were answers marked past the expected last answer. In both cases, you should make sure that the student marked his or her answers next to the problem numbers that are on this assignment. Assignments don't always start with problem number 1; if the student has had another assignment with this form number, the problem numbers on this assignment may continue after the previous assignment so the student can use up the available space on the scan card.

If the answers are marked next to the correct problem numbers, check for and remove stray marks to make sure the scanner is not interpreting them as answers. Then, try scanning the card again. If necessary, you can adjust the sensitivity of the scanner using the scanner settings. (After logging in, click the Edit menu and choose AccelScan Settings for version 1.43 of the software, or click the AccelScan menu and choose Preferences in version 2.0.)

Compare the form number on the card with the one that is printed at the top of the assignment. You should also make sure that the form number starts in the first column with no gaps or no stray marks. If you entered an incorrect form number, you can type the correct form number in the blank provided and click Score, or you can click Cancel, make corrections on the card, and try scanning it again. If necessary, you can adjust the sensitivity of the scanner using the scanner settings. (After logging in, click the Edit menu and choose AccelScan Settings in version 1.43 of the software, or choose the AccelScan menu and choose Preferences in version 2.0 of the software.)

Contact the program administrator or your school or district administrator. Your subscription to the software may have expired, or you may have reached the total number of students who are allowed to use the software.

Make sure that the scanner is plugged into an outlet that is supplying power, and make sure the power cord is securely connected to the scanner. For all AccelScan models except for the 1100 Serial scanner, you should also make sure that the light is on. If the scanner is plugged in and on, make sure that it is connected to the port on the back of your computer, and make sure the connections are secure at both the computer and the scanner. You should also make sure that the correct port is selected in the Scanner Settings in the AccelScan program. (After logging in, click the Edit menu and choose AccelScan Settings in version 1.43 of the software, or click the AccelScan menu and choose Preferences in version 2.0 of the software.) If you continue to have problems, try connecting another scanner to this computer or scoring a problem assignment at a different computer.

If you are using OS 10.5.6, see http://support.renaissance.com/techkb/techkb/7655675e.asp.

You can set the software to allow scanning when the software is running in the background on your computer. After logging in to the AccelScan Scanning software, click the Edit menu and choose AccelScan Settings in version 1.43 of the software, or click the AccelScan menu and choose Preferences in version 2.0 of the software. Check the Allow Background Scanning box; then, click OK.

Try using a card from a new pack. If the new card feeds through the scanner, the old cards contain moisture that has caused them to swell. Use the new scan cards instead. Be careful to store both the old and new cards in a dry location. When the old cards have dried, they can be used.

Make sure you are feeding the card into the scanner correctly. For most AccelScan models, you should insert the card face up; for the 1100 USB AccelScan, you should insert the card face down. Make sure the form number on the card goes into the scanner first, and be sure to use the red forms sold for use with this scanner. Make sure the scanner is connected to the back of the computer, and that the connection is secure at both ends. If these steps do not solve the problem, click here to learn how to clean the scanner.

Possible reasons for this:

  • If you scored an exercise or test with AccelScan, the next assignment will not print automatically. This only happens after practices are scored.
  • If the student's objective status has changed to Intervene because of the student's performance on the last practice, the next practice will not print.
  • The Scoring preference for the class may not allow automatic assignment printing. Make sure Automatically print next practice is checked in the Scoring preference for the class.
  • Make sure the student has some objectives in the Assigned or Ready to Work state. These are the objectives for which practices can be printed; if there are no objectives like this, a practice cannot be printed.
  • If the marking period selected for the class has ended, a new practice will not be printed.