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Lockouts from Incorrect Passwords

Personnel log in to use the software, and students log in to complete online assignments, see the results of past work, and score paper assignments. At times, you may see a message that says a student's account is locked out, or personnel may see repeated messages saying they entered an incorrect user name or password.

Accounts may be temporarily locked if students or personnel try to log in too many times with an incorrect password. If a student account is locked, it will automatically be unlocked after 5 minutes or overnight, depending on your version of the software. If a personnel account is locked, it will automatically be unlocked after 30 minutes or overnight, depending on your version of the software. If you would like an account unlocked before then, contact your administrator. Administrators can also clear locks for students or for personnel.